AC CARES Service Excellence Model
Course Information
AC CARES Service Excellence Model
Synopsis
Tuesday, March 24th, 1:30pm-4:00pmCourse Overview
As we embrace our College core values of Caring, Learning, Integrity, and Respect, we are reminded of our caring and obligation to work collaboratively and in harmony with our colleagues to provide exemplary service to our clients. In this interactive workshop, participants will work individually and as a team, to reflect on AC’s Customer Service Standards and review various scenarios to arrive at a comprehensive understanding of service delivery excellence.
Participants will have the opportunity to share successes and challenges and to examine and apply service excellence techniques and skills, including:
- reviewing important elements of client service excellence at Algonquin College.
- networking and collaborating with colleagues to share proven techniques for dealing with clients effectively, referring with certainty and determining customer satisfaction.
- demonstrating listening to understand, empathize and deliver on diverse customer wants, needs, and expectations.
- constructively handling complaints and difficult situations in support of positive client experience.
Instructor
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Nicholas RobertsonSystems Training Specialist, Centre for Organizational Learning |