PLEASE NOTE: This course is delivered in a hybrid format: there is online pre-work to be completed independently before attendance at the peer learning session.

Communication can take all kinds of forms and, when done effectively, can help us to build strong relationships both at work and in our personal lives. Often, we are presented with situations that require a difficult and / or uncomfortable conversation. Sometimes it takes “courage” to initiate such conversations. Through the sharing of effective practice, key strategies for success and real life examples, participants will have an opportunity to learn and apply strategies that will make courageous conversations more positive and productive.